The DiJulius Group

The DiJulius Group is an expert resource used by private and public companies to create, develop, and improve their customer service systems resulting in a healthier corporate culture, lower employee turnover, higher customer retention, increased average ticket sales, higher prices, more referrals, and, ultimately, making price less relevant. Top organizations across the world use The DiJulius Group to create World-Class Customer Experiences every day.

John DiJulius, keynote speaker, consultant, best-selling author, and entrepreneur has worked with companies like The Ritz Carlton, Lexus, Nordstrom, Starbucks, Hallmark, Panera, The Cheesecake Factory, Progressive, U.S. Bank, Nemacolin Woodlands Resort, Seattle’s Best Coffee, Chick-fil-A, Goodyear, Nestle and many more to help them continue to raise the bar and set the standard in customer experience. John has pioneered dozens of revolutionary customer service concepts and techniques that are easy to use, and simple to implement with a process that will not allow your organization to let these great ideas slip through the cracks.

AND John is not just telling others how to do it. Besides owning and running The DiJulius Group, he is also the founder and owner of John Roberts Spa’s 4 locations (over 150 employees) which he uses as his living laboratories to test his findings and theories. John Robert’s Spa has been named one of the Top 20 Salons in America.

HOT NEWS & UPDATES

DiJulius Customer Service Workshop Selling Out Fast!

Join John DiJulius and The DiJulius Group team in their journey to 'change the world by creating a customer service revolution.' Your team will have the opportunity to work with John DiJulius on creating customized systems that will WOW your customers and make your brand unforgettable . More Info...

Order What's the Secret?

This book is known as the bible of customer service. Top customer service consultant John DiJulius has “cracked the code” to reveal why few companies can get thousands of employees to execute superior customer service, and why many cannot get a department of 15 to do deliver it. “What’s the Secret To Providing a World-Class Customer Experience” is the culmination of five years of research on what makes the top world- class customer service companies, including, a ton of data, statistics, and best practices from all industries. Order your copy today! More Info...

What's the Secret? DVD

This interactive DVD features all of the advanced research and work of the author who wrote the successful Secret Service: Hidden Systems That Deliver Unforgettable Customer Service (AMACOM Books 2003). Where Secret Service shared WHAT the best customer service companies do, What’s the Secret? To Providing a World-Class Customer Experience demonstrates HOW world-class companies deliver unforgettable customer service. The extensive training DVD also shares WHY more than 97% of companies world-wide do not deliver world-class service, and how your company can become a leading world-class customer service organization. More Info...

What Is Your Company's Service Aptitude?

When it comes to customer service, do you know the rating for your company, location or department? The DiJulius Group has created an incredibly powerful tool called the Company Service Aptitude Test (C-SAT ). The C-SAT not only pinpoints the Service Aptitude Level of your organization, but even more importantly, it lets management know where the strengths and opportunities are in order to get to the next level. More Info...