The DiJulius Group

Through his energy-infused workshops and keynotes, John DiJulius provides top companies with practical advice and powerful tools to help them develop the systems that enable them to exceed customers' expectations every single time! Learn how to wow your customers through pleasant surprises that result in increased loyalty, more dollars and more referrals!

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Order What's the Secret?

This book will be the bible of customer service. John DiJulius has “cracked the code” to why few companies can get thousands of employees to execute superior customer service and many can’t get a department of 15 to do deliver it. It is the culmination of five years of research of what makes the top world class customer service companies, including a ton of data, statistics, and best practices from all industries. Order your copy today! More Info...

Secret Service Tour

Attendees receive multitudes of ideas for customizing systems that create memorable experiences, making your pricing irrelevant!
Learn how to:
* Attract and Retain World Class Employees
* Create Customers for Life through Service Recovery Systems
* Create World Class Leadership in your Culture
Learning to efficiently exceed expectations won’t just change the way you do business; it will change the way you live!

Oct 15, 2008 Cleveland, OH More Info
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What's the secret hits #1 on Amazon!

What's the Secret? is #1 on the best seller list!

Be sure to get your copy!

Order here!

What Is Your Company's Service Aptitude?

When it comes to customer service, do you know the rating for your company, location or department? The DiJulius Group has created an incredibly powerful tool called the Company Service Aptitude Test. The C-SAT not only pinpoints the Service Aptitude Level of your organization, but even more importantly, it lets management know where the strengths and opportunities are in order to get to the next level. More Info...