John is not just telling others how to do it. His strongest attributes may not only be that he has the experience of working with extremely large companies, but knows how to translate those processes to fit small business models. He is the president and owner of John Robert’s Spa, named one of the Top 20 Salons in America. with multiple locations (and over 150 employees), which he uses as living laboratories to test his findings and theories.
Denise is the only 'Secret Service' consultant certified in all X-Commandments other than John DiJulius. She works with companies all over the country helping them create a World-Class customer experience and creating a World-Class Corporate Culture.
Denise has worked with John DiJulius, best selling author and THE Authority on World-Class Customer Experience, for over 15 years. She started off running his chain of salons & spas which were consistently named Top 20 Salons in America under her realm. The past several years, she has assisted John in researching what it takes to be a World-Class service company, as well as been an integral part in helping pioneer dozens of revolutionary customer service concepts and techniques that are used world wide today, known as Secret Service Systems.
Dave joins The DiJulius Group after 20 years of experience in customer service, marketing, and sales, primarily in the sports and entertainment industry. Dave’s experience has varied from leading call centers and front-line team members, to working closely with key partners and stakeholders.
A former client of The DiJulius Group, Dave has been working with the X-Commandments since the debut of “What’s The Secret” in 2008.
David is responsible for uncovering, meeting and exceeding customer's needs and wants through the effective use of online and offline marketing communications.
He is accountable for the overall brand equity growth of the organization by achieving top line objectives and meeting margin goals through new product innovations; ascertaining the continuous appeal of existing lines in the marketplace; and developing strategic partnerships.
When not behind his monitor you can find him on the tennis court, a yoga mat or singing karaoke.
Nicole is the newest member of The DiJulius Group, and is responsible for assisting in the coordination of all brand operations and client relations.
Nicole comes to us with a background in Visual Communications, and 10 years of experience in customer service.
Mary is responsible for all of the finances and administration for The DiJulius Group. She supports our clients as well as our team.
Mary has been working in finance and administration for 20+ years. For the last 15 years she has been a key member of John's salon & spa team and more recently has joined The DiJulius Group in our quest to Create a Customer Service Revolution. Her role continues to grow with both organizations.