John DiJulius
Customer Experience Keynote Speaker | Author | Consultant
Customer Experience Speaker, Consultant, and Best-selling Author John DiJulius is truly changing the world, and the face of business across the globe. Through his keynote presentations, workshops, and national conferences thousands of organizations have experienced the customer service revolution. Regardless of industry and size, customers, clients, members, and patients of some of the top organizations experience the Secret Service Methodologies every day.
He didn’t read the books on customer service, he wrote them, Secret Service: Hidden Systems that Deliver Unforgettable Customer Service (AMACOM BOOKS 2003) and What’s The Secret? To Providing a World-Class Customer Experience (Wiley & Sons 2008). He cracked the code! He answered the question: What’s the Secret?
After years of researching the best customer service companies in the world, he has solved the mystery of why companies like Disney can get 50,000 employees to deliver legendary customer service on a regular basis and why some companies or departments can’t get a team of 12 to be consistent.
He is the founder and CVO (Chief Visionary Officer) of The DiJulius Group, a customer experience consulting organization that helps companies improve and maintain a healthier corporate culture and performance; lower employee turnover costs; increase customer retention factors; add more referrals and “make price irrelevant”. Top organizations across the world use his philosophies and systems for creating a world-class customer service experience. He has worked with companies such as Nestle, PricewaterhouseCoopers, Travel Centers of America, The Ritz-Carlton, Lexus, Nordstrom, Hallmark, Panera Bread, The Cheesecake Factory, Hotel Del Coronado , Progressive Insurance, U.S. Bank, Nemacolin Woodlands Resort, Chick-fil-A, and many more, and has helped them continue to raise the bar and set the standard in customer experience.
John has pioneered dozens of revolutionary customer service concepts and techniques that are easy to use, and simple to implement with a process that will not allow your organization to let these great ideas slip through the cracks.
John DiJulius is not just telling others how to do it. Besides owning and running The DiJulius Group, he is also the founder and president of John Robert’s Spa, five locations (over 150 employees), which he uses as his living laboratories to test his findings and theories. John Robert’s Spa has been named one of the Top 20 Salons in America.
One of the most captivating and charismatic speakers today, John will not only share what the best customer service organizations do, but more importantly “how” they implement and execute it consistently company wide. Come see John DiJulius at our national customer service summit this November.
Book John for a speaking engagement! Contact us for details and you too change the world by creating a customer service revolution.
UNCONDITIONAL GUARANTEE
How confident is John with the quality of his work and impact it will have on your organization? Every speaking and consulting agreement his clients sign and every invoice says: