"Secret Service Certification"
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Become a Certified Secret Service Trainer and SpeakerThis intimate customer service training session is based on the Secret Service methodology by John DiJulius. Through this exclusive opportunity, you will learn to present and facilitate some of The DiJulius Group’s most sought after services:
Taught by John DiJulius and The DiJulius Group team, this train the trainer program will provide the tools necessary for you to become a customer service specialty trainer in any industry. |
Salon Industry Certification
- October 3-4, 2010
The Salon Industry Specific certification course is two full days, co-presented by John DiJulius. Participation is required for both days.
- Tuition is only $1500 before August 1st.
- Tuition after August 1st is $2150
Health Care Industry Certification:
Creating the Customer Experience Cycle
- Nov. 11-12, 2010
This two day course will be co-taught by Shareef Mahdavi and John DiJulius at John’s training center in Cleveland, Ohio. You will be developing identifying standards, service defects and above & beyond opportunities. These are essential ingredients to consistently delivering outstanding service and creating “wow” experiences for your patients. Click here to download application
Agent Certification
Day one: Secret ServiceYou will learn Secret Service methodology, the keynote used by John DiJulius, the principles of Secret Service and creation of Secret Service Systems.
Day two: The Customer Experience Cycle Workshop
You'll work on the set-up, preparation, direction and facilitation of this valuable workshop. You'll also participate in a mock workshop and have a chance to actually facilitate one of the stages.
Powerful Presentations
Day three: Presentation PreparationLearn the secrets to creating a presentation that entertains and educates. You'll learn the outline used by the world's foremost speakers to engage their audience from start to finish.
Day four: Presentation Skills Now you'll put it all together and have the opportunity to role play and watch others. You'll work on dynamic story-telling and other facets that make people want to listen to you on stage, or off.
Click here to contact Denise Thompson for more information
Benefits
Certified attendees will use the tools and knowledge gained through this limited opportunity to:
- Train your current & future staff
- Successfully train world-class service in any industry
- Add on to current consulting practice
Expectations
Individuals accepted into the certification program will be expected to attend and complete the full days of training. Participants are expected to complete any homework assignments, contribute during class, and participate fully in all activities.
Investment
Tuition for both Agent Certification & Powerful Presentations four full days of training with John DiJulius (this includes 2 days of Agent Certification and 2 days of Powerful Presentation)is only $5700 before June 1st
Tuition after June 1st is $6,200
Participants may also register separately for Parts I and II for Agent Certification and Powerful Presentation. Pricing as follows:
Agent Certification $3,500 before June 1st
Tuition after June 1st is $4,275
Powerful Presentations $3,000.00 before June 1st
Tuition after June 1st is $3,995.00
Attendance to these exclusive courses is extremely limited. Individuals will be selected on a first-come/first-serve basis once their application has been accepted and approved by The DiJulius Group. This is a very limited opportunity, and enrollment will be closed once capacity has been reached. Those chosen to be certified to present the Secret Service Keynote and facilitate the Customer Experience Cycle Workshop will also be the first notified of additional certification classes in other exclusive DiJulius Group services as they become available.
Requirements
- Passion for customer service
- Completed certification application
- Sponsor/reference approval
- $100 application fee (applied toward tuition if accepted)
Click here to download application
Registration
To register for Secret Service Certification, send completed application with $100 application fee to:673F Alpha Drive
Cleveland, OH 44143
or fax application to: 440.919.0306
or email application to: Denise@thedijuliusgroup.com
OR secure your seats online before it's too late!
**Acceptance into this program is by application only. This educational program is intended for SERIOUS service professionals interested in taking their career and company to the next level.