April 23, 2010 — Columbus, Ohio

The leading customer service consulting firm in the nation brings you best-selling author, consultant, and world renowned speaker John DiJulius.

Having worked with companies such as PricewaterhouseCoopers, Nestle, The Ritz Carlton, Starbucks, State Farm, Lexus, General Electric, Progressive Insurance, US Bank, Nemacolin Woodlands Resort, Hallmark, Nordstroms, Panera Restaurants, The Melting Pot, and many more, John DiJulius guarantees the customer service educational event of the year. Regarded as “THE” authority on World-Class Customer Experience, John is redefining customer service in America today. He didn’t read the books on customer service, he wrote them.

The Secret Service Tour™ has helped over a thousand organizations understand what is the problem with customer service in America and why the best set the standard by consistently exceeding customers, clients, even patients expectations.

JOHN DIJULIUS

As one of the most charismatic and inspirational speakers today, John DiJulius answered the question: What’s the Secret? After years of researching the best customer service companies in the world, he has solved the mystery of why companies like Disney can get 50,000 employees to deliver legendary customer service on a regular basis, and why some can’t get a team of 12 to be consistent.

He is the founder and CVO of The DiJulius Group, a consulting firm that helps companies "make price irrelevant". Top organizations across the world use his philosophies and systems for creating a world-class customer service experience. He has worked with companies of all sizes and all industries to help continue to raise the bar and set the standard in customer experience. John is the mastermind behind Secret Service™ a revolutionary customer service concept and technique, easy to use, and simple to implement.

DATE AND TIME:

April 23rd, 2010
8-12pm EST

AGENDA:

8-9am Continental Breakfast
9-12pm Customer Service Keynote Address and workshop
10:30am Mid morning break Workbooks will be distributed at the event.

John will present on the Ten Commandments to providing a world-class customer experience and give specific action plans along the way for all attendees to take away. The day will be facilitated by The DiJulius Group, and discussion along with interactivity is encouraged. It is recommended that you plan to be seated by 8:45 as the event will begin promptly at 9:00 AM. It’s suggested that you arrive as close to 8:00 AM as possible to take advantage of the extraordinary networking opportunities

• Attract and Retain World Class Employees
• Create Customers for Life through Service Recovery Systems
• Create World Class Leadership in your Culture

A motivating, educational and idea packed seminar for the entire staff! This is not your ordinary workshop; John delivers 3 hours of World Class customer service training with practical takeaways. Learn “behind the scenes” systems and secrets used by the best to consistently exceed their customer’s expectations. John has pioneered dozens of revolutionary customer service systems and techniques that are easy to use. He also makes them easy to implement with a process that will not allow your organization to let these great ideas slip through the cracks.

PRICE:

$199 single ticket
$179 for groups of 10 or more

LOCATION:

CREEKSIDE CONFERENCE AND EVENT CENTER
700 Creekside Plaza
Gahanna, Ohio 43230
Phone: 614.416.8188
Fax: 614.416.8189
Email: info@creeksidecec.com
Website: http://www.creeksidecec.com/

LOCATION DESCRIPTION:

The 9,000-square-foot Creekside Conference and Event Center offers an understated, classic sophistication combined with a touch of metropolitan flair: a perfect setting for corporate meetings and special events in Columbus, Ohio. The conference center is conveniently located just minutes from Downtown Columbus, Port Columbus International Airport and Easton Town Center.

The facility features two executive board rooms, secure elevator access, and a stunning 6,000-square-foot Plaza Ballroom capable of accommodating up to 450 guests. The conference center features gorgeous chandeliers, exquisite flooring and breathtaking views that add a touch of elegance to a corporate meeting or special event. The ballroom can be divided into four salons to accommodate events of all sizes. In addition, all rooms in the conference center can be pre-arranged for a variety of seating configurations to suit any event (including conference seating, classroom seating, theater seating and 8-10 round banquet seating).

MAP:

PREFERRED LODGING VENUE:

Register online today or call David Wagner with any questions at 216.839.1430 x 132. This event will sell out!

Can't make this date? Click here for all tour dates.

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