Customer Experience Consulting

The DiJulius Group is the leading customer service consulting firm, used by companies around the world that are committed to building a world-class customer service organization. Consulting clients have included Starbucks, PwC, Nestle, Chick-fil-A, TravelCenters of America, Hallmark Cards, The Melting Pot Restaurants, The Maids International, Advance Financial, Complete Nutrition, Domino’s Pizza, and many more.

The DiJulius Group’s entire consulting methodology is based on the X Commandments to providing a World-Class customer experience. The DiJulius Group dedicates itself to a very limited number of organizations each year, therefore they are very selective with who they select to partner with. Interested parties must complete the application process in order to be considered for consulting with The DiJulius Group.

Organizations wishing to retain The DiJulius Group must meet the following criteria:

1. 100% committment to building a world-class customer experience organization from top to bottom
2. Executive sponsorship (senior leadership) and support.  This is not a flavor of the month or program of the year. Becoming a world-class customer service organization is a journey and evolution.
3. Must be willing to be open to change, revolutionary change at every part of the organization.
4. Must have appropriate resources including a lead person inside the organization that can champion this project and work directly with The DiJulius Group, on a regular basis, to ensure all goals are met.

All consulting packages are customized based your organization’s needs and typically range from one to three years. Proposal’s considerations include CSAT results, priorities as indicated by your steering committee on our consulting application, and resources available for the initiative.

Please contact Denise Thompson for details at denise@thedijuliusgroup.com or 440-443-0023.