John DiJulius: Customer Experience Consultant

THE Authority on World-Class Customer Service

International customer experience consultant and best selling author of two books. Works with world class companies like the Ritz-Carlton, Lexus, Starbucks, Nordstrom, Nestle, Marriott Hotel, PwC, Cheesecake Factory, Progressive Insurance, Harley Davidson, State Farm, Chick-fil-A and many more.  He will be presenting at this year's Fortune Magazine's Growth Summit in October and, November 5&6, at America's #1 Customer Service Conference: the Secret Service Summit.

John isn't just talking about it, he lives it, as a very successful entrepreneur of two businesses: John Robert's Spa, a chain of upscale Cleveland locations, repeatedly named one of the top 20 salons in America and The DiJulius Group, a customer experience consulting firm that uses the X-Commandment methodology to providing a World-Class Customer experience.