Keynote Address by John DiJulius

Known as “THE” Authority on World-Class Customer Experience, John is redefining customer service across the globe today. With clients from New York to New Zealand, he didn’t read the books on customer service, he wrote them, Secret Service: Hidden Systems that Deliver Unforgettable Customer Service and What’s The Secret? To Providing a World-Class Customer Experience.

He is the founder and CVO (Chief Visionary Officer) of The DiJulius Group the leading resource used by private and public organizations to create, develop, and improve their customer service systems resulting in a healthier corporate culture, lower employee turnover, higher customer retention, increased average ticket sales, higher prices, more referrals, and, ultimately, making price less relevant. Top organizations across the globe use The DiJulius Group to create World-Class Customer Experiences every day.

Secret Service As one of the most charismatic and inspirational speakers today, John DiJulius has cracked the code and shares dozens of brilliant ideas on how the top customer service companies in every industry consistently exceed their customer & staff expectations. He then customizes back to your organization on how your front line employees can easily do the same, with out reducing productivity.