Learn what your company's service aptitude level is, with free results emailed to you for review.
View specific, company-focused projects aimed to help deliver a world class customer experience.
Stay up to date with regular correspondences from the expert in quality customer service experiences
Gain access to past articles, interviews and seminars, as well as customer service tools from other experts.
John shares how the best service organizations execute each of the commandments and then has your management team spend time creating similar systems that fit their organization.
John puts teams through the “Customer Experience Cycle”™ by defining the critical “Service Defects”™, “Non Negotiable Experiential Standards”™, and “Above and Beyond”™ opportunities.
This workshop will help your team establish a focused service vision and enable them to create a truly great customer experience.
John DiJulius has cracked the code and shares dozens of brilliant ideas on how the top customer service companies in every industry consistently exceed their customer & staff expectations.