Gold Membership Webinar Series

The DiJulius Group is proud to introduce a NEW way to receive the best in customer service training. Watch this new series of webinars by THE Authority on customer service John DiJulius. These hour long monthly webinars will cover the X-Commandments to providing a world-class customer experience. Watch, listen and learn how your company can begin its own customer service revolution with these ready to implement strategies. Capture the same systems used by the best customer service companies to make their customers loyal fans.

Secret Service Summit Audio

Last year The DiJulius Group SOLD OUT America's #1 Customer Service Conference in America, a once in a lifetime event, and the summit of the customer service revolution. For those who missed it, we captured the best moments of this event attended by top business leaders from across America...The Secret Service Summit.

What's The Secret? Online Interactive Training Program

The top customer experience consulting firm in the nation now brings you the best online customer service training program, used by the top organizations across the world to train thousands of employees to make price irrelevant.

Secret Service

John DiJulius' masterpiece Secret Service embodies a methodology used by only the top organizations in the world. Did you ever wonder how The Ritz-Carlton delivers consistently on their service? Find out what some are calling "the bible of customer service." Soft cover.

What's the Secret?

This Amazon best-seller gives you the best customer service insights on becoming a world-class organization. Regardless of industry or size you will learn how to improve the way you deliver customer service guaranteed. Hard cover.

Secret Service Orientation

Enjoy John DiJulius' world-renowned Secret Service Keynote. This set of 2 audio CDs plus both books, What's the Secret and Secret Service are the perfect 1st step for you and your team to discover your company's potential. What better way to learn from THE authority on world-class customer service than in the comfort of your own car. Have 5-10 employees? This package is perfect for small businesses.

Secret Service Audio: Keynote Address

Author of Secret Service, John DiJulius, gives an engaging presentation summarizing aspects of his book and how it applies to different industries. Fasten your seat belt for this one, as John fires out ideas mixed with a sense of humor. This is two and one half hours (2.5 hrs.) of entertaining wisdom and real life ideas that can be incorporated easily into your own business. Delivered on CD only.

Keynote Address DVD

Watch what are top organizations are raving about. John DiJulius delivers a powerful presentation for Goodyear in Dallas Texas.

Secret Service Masters Series (8 DVDs and CDs)

Best-selling author, consultant and world renowned keynote speaker John DiJulius gives you over 10 hours of revolutionary knowledge on how to deliver a world-class customer experience. Hear AND watch THE Authority on Customer Service and his multimilion dollar system used by the top service companies in America. This multimedia package brings John's Secret Service presentation as well as workshops and teleseminar discs to the comfort of your own CD player or TV.

Join The Revolution

Our famous "Join The Revolution" package introduced at the 2010 Secret Service Summit -over a $500 Value.

Mission Possible

Everything you need to train your team to accomplish the mission of 'changing the world by creating a customer service revolution.' Become a world-class customer experience organization with the help of John DiJulius and The DiJulius Group. This package contains enough to train 20 people including class room training with the "What's the Secret? Online Interactive Training Program."

FREE U.S. SHIPPING WITH THIS ORDER

What's The Secret? The Workbook

The What's The Secret? Workbook is a series of questions developed by The DiJulius Group that specifically mirrors the best seller What's The Secret? by John DiJulius. This tool will help your leaders capture the most important points so in turn they can train their employees more effectively. This price is for unlimited internet downloads.

X Commandments Poster

The X Commandments To Providing A World-Class Experience poster are now available for you to display for your teams. Re-visit why these are the fundamentals used by all world-class customer service organizations.

Department of Customer Intelligence All Access Hat

When was the last time you walked into a store and received great service only for wearing this hat? Cause it will happen!

This black, light weight short bill, hat carries is like no other. It carries the "Department of Customer Intelligence" emblem designed specially by The DiJulius Group. This is one of the perfect ways to build team buy-in as you embark on your journe to becoming a world-class customer service revolution. Free shipping with orders of more than 100.

Secret Service: Customer Intelligence Post-It Cube

This Post-It Cube designed by John DiJulius is the best reminder of how to have your employees learn two or more things about your clients family, occupation, recreation, and dreams, and really have a relationship. This is the quintessential Secret Service tool for all your employees.