What's the Secret? Interactive Training DVD

HOW DO YOU GET YOUR EMPLOYEES TO DELIVER A WORLD-CLASS CUSTOMER SERVICE EXPERIENCE TO YOUR CUSTOMERS?

With this customer service training DVD you can learn what's the secret, shared by the best organizations, across industries and regardless of size, that has them consistently excelling at delivering a world-class customer service experience. Learn the X-Commandments from THE authority on customer experience world-renowned best-selling author, keynote speaker, and consultant John DiJulius.

John has answered the question: What’s the Secret? After years of researching the best customer service companies in the world, he has solved the mystery of why companies like Disney can get 50,000 employees to deliver legendary customer service on a regular basis and why some companies or departments can’t get a team of 12 to be consistent.



He is the founder and CVO of The DiJulius Group, a customer experience consulting firm used by top organizations, to create, develop, and improve their customer service systems. Our customer service consulting engagements help improve and maintain a healthier corporate culture and performance; lower employee turnover costs; increase customer retention factors; generate more referrals and make price less relevant. Companies across the world use The DiJulius Group to create World-Class Customer Experiences every day.

NOW your team can train with John in the comfort of your own training room.

What's The Secret Used By Top Organizations To Provide A World-Class Customer Experience?

Now have everyone in your organization trained the same way, hearing the same message. This interactive training video spans 4 hours, breaking each chapter of the best-seller What’s The Secret? To Providing A World-Class Customer Experience down into 10-15 minute presentations, each with an action plan, to be incorporated into your weekly training, allowing your leadership team to implement the X-Commandments.

Train your workforce on the only system guaranteed to deliver world-class customer service, consistently, in easy to training modules. This multimedia tool will help you:

  • Increase retention
  • Improve repeat business
  • Maintain happier employees and a healthier culture
  • Maximize average ticket sales
  • Build more referrals
  • Reduce advertising
  • Grow sales
  • Encouraging brand evangelism
  • Making price irrelevant
  • Becoming recession proof

Purchase John DiJulius' What's the Secret Customer Experience Training DVD online and join the customer service revolution TODAY!

Price: $1,250 (Includes 5 User Licenses)

GET A FREE GIFT IF YOU BUY TODAY:

If you buy 1 copy of the What's the Secret? Interactive Training DVD today you'll receive a FREE copy of John DiJulius' Audio Series Trilogy -a $150 dollar value.  This 3 CD set visits 3 of the fundamentals of delivering a world class customer experience:

  1. Creating A Service Brand Promise
  2. Obstacles That Prevent World-Class Service
  3. Non-negotiable Experiential Standards

$1250

 

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