Customer Service Service Training. Seminars, Workshops, Conferences.
The 'Secret Service Tour' is a series of public customer service keynotes & workshops produced by The DiJulius Group and presented by John DiJulius - world renowned customer experience keynote speaker, consultant and best-selling author.
Customer Service Keynotes
Learn the Secrets to Providing a World-Class Customer Experience- Attract and Retain World Class Employees
- Create Customers for Life through Service Recovery Systems
- Create World Class Leadership in your Culture
"A motivating, educational and idea packed customer service seminar for the entire staff!
This is not your ordinary keynote; John delivers 3 hours of world-class customer service training with practical takeaways. Learn “behind the scenes” systems and secrets used by top customer service companies to consistently exceed their customer’s expectations.
Customer Service Workshops
The What's The Secret? Workshop is based on the 10 Commandments of World Class Customer Service, as well as the obstacles that prevent world class customer service. First, hear how the best service organizations execute each of the commandments and then, do exercises to see how your company can successfully implement those commandments into your culture.
You'll learn how the best organizations in the world make prices irrelevant, increase customer retention, have a higher average purchase ticket, more referral business, have higher sales growth and create more brand evangelists