John DiJulius LIVE — The 2010 Secret Service Tour
Secret Service Keynote Address
Learn the Secrets to Providing a World-Class Customer Experience- Attract and Retain World Class Employees
- Create Customers for Life through Service Recovery Systems
- Create World Class Leadership in your Culture
A motivating, educational and idea packed seminar for the entire staff! This is not your ordinary keynote; John delivers 3 hours of World Class customer service training with practical takeaways. Learn “behind the scenes” systems and secrets used by top customer service companies to consistently exceed their customer’s expectations.
Having worked with companies such as The Ritz Carltons, Lexus, General Electric, Progressive Insurance, US Bank, Nemacolin Resort, Lane Bryant, Chick-fil-A, and many more, John can help you raise the bar and set the standard in customer service that consistently exceeds customer expectations.
John has pioneered dozens of revolutionary customer service concepts and techniques that are easy to use. He also makes them easy to implement with a process that will not allow your organization to let these great ideas slip through the cracks.
Enjoy John’s charismatic humor that will allow you to build on simple techniques that will create a dramatic difference for your company. It won’t just change the way you do business, it will change the way you live!
- September 15, San Diego, California
What's The Secret? Workshop
This workshop covers the 10 Commandments of World Class Customer Service, as well as the obstacles that prevent world class customer service. First, hear how the best service organizations execute each of the commandments and then, do exercises to see how your company can successfully implement those commandments into your culture. Your company will create a sample Service Aptitude Test (SAT), service brand promises, perform daily pre-shift huddles, create ways to profile customers & share the information, create a strong above & beyond culture, become zero risk to deal with, not only be world class to the customer but also internally to the employees, community and at home.
Join The DiJulius Group on the road and bring World Class Customer Service back to your organization!
Having worked with companies such as The Ritz Carltons, Lexus, General Electric, Progressive Insurance, US Bank, Nemacolin Resort, Lane Bryant, Chick-fil-A, and many more, John can help you raise the bar and set the standard in customer service that consistently exceeds customer expectations.
John has pioneered dozens of revolutionary customer service concepts and techniques that are easy to use. He also makes them easy to implement with a process that will not allow your organization to let these great ideas slip through the cracks.
Enjoy John’s charismatic humor while being engaged in a hands-on workshop that will allow you to build on simple techniques that will create a dramatic difference for your company.
2010 Secret Service Summit
Some of the world's most sought after experts will share the stage in Cleveland, Ohio November 4 and 5 and pay tribute to the one aspect of business that remains the secret to success: the customer experience.
As authors, leading edge thinkers, and visionaries, who have immersed themselves in the exploration of service, these eight have developed systems and methodologies used by World-Class customer service leaders in every industry.
Interested in learning what their years of research and implementation have revealed? Attend this once in a lifetime event and walk away with the secrets used by the top organizations in the country.
You'll also enjoy networking and building relationships while acquiring the tools necessary to become a World-Class customer experience organization and compete in any economy. Visit us at SECRETSERVICESUMMIT.COM