John DiJulius LIVE — What's the Secret? Workshop

This workshop covers the 10 Commandments of World Class Customer Service, as well as the obstacles that prevent world class customer service. First, hear how the best service organizations execute each of the commandments and then, do exercises to see how your company can successfully implement those commandments into your culture. Your company will create a sample Service Aptitude Test (SAT), service brand promises, perform daily pre-shift huddles, create ways to profile customers & share the information, create a strong above & beyond culture, become zero risk to deal with, not only be world class to the customer but also internally to the employees, community and at home.

Join The DiJulius Group on the road and bring World Class Customer Service back to your organization!

Having worked with companies such as The Ritz Carltons, Lexus, General Electric, Progressive Insurance, US Bank, Nemacolin Resort, Lane Bryant, Chick-fil-A, and many more, John can help you raise the bar and set the standard in customer service that consistently exceeds customer expectations.

John has pioneered dozens of revolutionary customer service concepts and techniques that are easy to use. He also makes them easy to implement with a process that will not allow your organization to let these great ideas slip through the cracks.

Enjoy John’s charismatic humor while being engaged in a hands-on workshop that will allow you to build on simple techniques that will create a dramatic difference for your company.

Who should attend:

This workshop is designed for everyone from CEO’s, Business Entrepreneurs to front line employees.

This is for anyone who wants to make a difference in their life and career.

It won’t just change the way you do business, it will change the way you live!

What's the Secret? Workshop Events