March 9, 2011 — What's The Secret?

Be one of the few to see THE authority on customer service at our first public event of the year in Tampa, Florida

The DiJulius Group brings you best-selling author, consultant, and world renowned speaker John DiJulius and his NEW "double session" What's The Secret? Customer Experience Workshop.

Having worked with companies such as PricewaterhouseCoopers, Nestle, Starbucks, The Ritz-Carlton, Lexus, State Farm Insurance, US Bank, Nordstrom and many more, John DiJulius guarantees the customer experience workshop of the year. Regarded as “THE” authority on World-Class Customer Experience, John is redefining customer service in America today. He didn’t read the books on customer service, he wrote them.

His workshops have helped over a thousand organizations understand what is the problem with customer service in America and why the best set the standard by consistently exceeding customers, clients, even patients expectations. Are you ready to join the customer service revolution?

NEW!! Double Session

DATE AND TIMES:

March 9th, 2011

1st Session: 8-12pm EST
2nd Session: 1-4pm EST
Workbooks will be distributed at the event.

SESSION 1:

Half day event: 8-12pm
8-9am Continental Breakfast
9-12pm "What's The Secret?" Workshop
"Emphasis on Commandments 3&4 of how to deliver a world-class customer experience: Non-Negotiable Experiential Standards & Secret Service Systems"
10:30am Mid morning break

SESSION 2:

Half day event: 1-4pm
1-4pm "What's The Secret?" Workshop
"Emphasis on Commandment 1 of how to deliver a world-class customer experience: Service Vision"
2:30pm Mid afternoon break

You'll learn how the best organizations in the world:

• Make your prices irrelevant
• Increase customer retention
• Have a higher average purchase ticket
• More referral business
• Have higher sales growth
• Create more brand evangelists

This event is based on John DiJulius’s 2nd best-seller “What’s The Secret? To Providing a World-Class Customer Experience” available here for pre-purchase. The day will be facilitated by The DiJulius Group, and discussion along with interactivity is encouraged. It is recommended that you plan to be seated by 8:45 as the AM event will begin promptly at 9:00 AM. It’s suggested that you arrive as close to 8:00 AM as possible to take advantage of the extraordinary networking opportunities. Bring plenty of business cards.

PRICES:

$199 single ticket morning session
$179 Pack of 5-9 tickets
$159 for groups of 10 or more

$350 single ticket BOTH sessions
$330 Pack of 5-9 tickets
$310 for groups of 10 or more

LOCATION:

TAMPA INTERNATIONAL AIRPORT MARRIOTT
Tampa International Airport
Tampa, FL 33607
For overnight reservations call: 813.879.5151
Website: www.Marriott.com

Register online today or call David Wagner with any questions at 216.839.1430 x 132. This event will sell out!