I really appreciate John speaking to us the night of the awards dinner. I really like his white cape idea and think Sport Clips could take that idea with a red cape for 1st timers. At my store, I encourage team members to go beyond the norm in welcoming 1st timers. The thing that stuck with me most was he and others spoke about great service and hold up companies such as the Four Seasons, etc. as examples. As John pointed out, our stylists have never experienced Four Seasons service. I thank John for his time and insight.
- Matt Lewis Area Developer – North Carolina SportClips
Having worked with companies such as PricewaterhouseCoopers, Nestle, The Ritz Carlton, State Farm, Lexus, General Electric, Progressive Insurance, US Bank, Nemacolin Woodlands Resort, Hallmark, Nordstroms, Panera Restaurants, The Melting Pot, and many more, John DiJulius guarantees the customer service workshop of the year. Regarded as “THE” authority on World-Class Customer Experience, John is redefining customer service in America today. He didn’t read the books on customer service, he wrote them.
This customer service workshop has helped over a thousand organizations understand what is the problem with customer service in America and why the best set the standard by consistently exceeding customers, clients, even patients expectations.
JOHN DIJULIUS
As one of the most charismatic and inspirational speakers today, John DiJulius has cracked the code! He answered the question: What’s the Secret? After years of researching the best customer service companies in the world, he has solved the mystery of why companies like Disney can get 50,000 employees to deliver legendary customer service on a regular basis and why some companies or departments can’t get a team of 12 to be consistent.
He is the founder and CVO of The DiJulius Group, a consulting firm that helps companies "make price irrelevant". Top organizations across the world use his philosophies and systems for creating a world-class customer service experience. He has worked with companies of all sizes and all industries to help continue to raise the bar and set the standard in customer experience. John is the mastermind behind Secret Service™ a revolutionary customer service concept and technique, easy to use, and simple to implement with a process that will not allow your organization to let these great ideas slip through the cracks.
John is not just telling others how to do it. Besides owning and running The DiJulius Group, he is also the founder and owner of John Robert’s Spa, five locations (over 150 employees), which he uses as his living laboratories to test his findings and theories. John Robert’s Spa has been named one of the Top 20 Salons in America. A motivating, educational and idea packed seminar for the entire staff! This is not your ordinary keynote, John delivers 3 hours of World Class customer service training with practical takeaways. Learn “behind the scenes” systems and secrets used by top customer service companies to consistently exceed you customers, clients, even patients' expectations.
DATE AND TIME:
March 9th, 2011
8-12pm EST
AGENDA:
Half day event: 8-12pm
8-9am Continental Breakfast
9-12pm "What's The Secret?" Workshop
10:30am Mid morning break
Workbooks will be distributed at the event.
John will present on the Ten Commandments to providing a world-class customer experience and give specific action plans along the way for all attendees to take away. You'll learn how the best organizations in the world:
Increase customer retention
Augment repeat business
Have a higher average purchase ticket
Benefit from more referrals
Do less advertising
Have higher sales growth
Maintain happier employees
Create more brand evangelists
Make their prices less relevant
Become insulated in times of economic uncertainty
This information is based on John DiJulius’s best-seller “What’s The Secret? To Providing a World-Class Customer Experience.” The day will be facilitated by The DiJulius Group, and discussion along with interactivity is encouraged. It is recommended that you plan to be seated by 8:45 as the event will begin promptly at 9:00 AM. It’s suggested that you arrive as close to 8:00 AM as possible to take advantage of the extraordinary networking opportunities. Bring plenty of business cards.
PRICE:
$219 single ticket
$199 for groups of 10 or more
LOCATION:
TAMPA AIRPORT MARRIOTT
Tampa International Airport
Tampa, FL 33607
TEL: 813.879.5151
Website: www.Marriott.com
Register online today or call David Wagner with any questions at 216.839.1430 x 132. This event will sell out!
216-839-1430 Ext. 132