John DiJulius Workshops

Known as “THE” Authority on World-Class Customer Experience, John is redefining customer service across the globe today. With clients from New York to New Zealand, he didn’t read the books on customer service, he wrote them, Secret Service: Hidden Systems that Deliver Unforgettable Customer Service and What’s The Secret? To Providing a World-Class Customer Experience.

He is the founder and CVO (Chief Visionary Officer) of The DiJulius Group the leading resource used by private and public organizations to create, develop, and improve their customer service systems resulting in a healthier corporate culture, lower employee turnover, higher customer retention, increased average ticket sales, higher prices, more referrals, and, ultimately, making price less relevant. Top organizations across the globe use The DiJulius Group to create World-Class Customer Experiences every day.

	Customer Experience Cycle Workshop After a customized Secret Service keynote for your organization, John than puts all the attendees through his world renown Customer Experience Cycle. Teams from every department help define the critical “Service Defects” that need to be avoided, “Non negotiable experiential “Standards” that should be executed consistently and the best “Above and Beyond” Opportunities that exist of each point of contact (stage) you have with your customers, thus reducing the wide variation of the customer’s experience delivered.
	What’s The Secret? Public Workshop This workshop covers the 10 Commandments To providing a World-Class Customer Experience. John shares how the best service organizations execute each of the commandments and then has your management team spend time creating similar systems that fit their organization. This workshop is designed for your management teams to work together on creating the systems and processes of the ten commandments to providing a world-class customer experience, customizing these principles to fit their organization.