The DiJulius Group Team

John DiJulius


Chief Revolution Officer
President

216.839.1430

john@thedijuliusgroup.com

Keynote speaker, international customer experience consultant and best selling author of three books, John DiJulius, works with world class companies like the Ritz-Carlton, Lexus, Starbucks, Nordstrom, Nestle, Marriott Hotel, PwC, Cheesecake Factory, Progressive Insurance, Harley Davidson, State Farm, Chick-fil-A and many more.  He is also your host at America's #1 Customer Service Conference: the Secret Service Summit, this September 29 & 30.

Denise Thompson


Customer Experience Speaker & Consultant
Managing Partner

440.443.0023

denise@thedijuliusgroup.com

Denise has worked with John DiJulius, best selling author and THE Authority on World-Class Customer Experience, for almost 20 years. She started off running his chain of salons & spas which were consistently named Top 20 Salons in America under her realm. Throughout the past decade, she has assisted John in researching what it takes to be a World-Class service company, as well as been an integral part in helping pioneer dozens of revolutionary Customer service concepts and techniques that are used world wide today, known as Secret Service Systems. Passionate about world-class culture, Denise has worked with companies locally and globally helping them create a World-Class Customer experience.

David Wagner


Customer Experience Evangelist
Chief Marketing Officer

440.443.0022

david@thedijuliusgroup.com

David is responsible for uncovering, meeting and exceeding Customer's needs and wants through the effective use of online and offline marketing communications.

He is accountable for the overall brand equity growth of the organization by achieving top line objectives and meeting margin goals through new product innovations; ascertaining the continuous appeal of existing lines in the marketplace; and developing strategic partnerships.

When not behind his monitor you can find him on the tennis court, a yoga mat or singing karaoke.

Dave Murray


Senior Customer Experience Consultant

440.443.0031

dmurray@thedijuliusgroup.com

Dave joins The DiJulius Group after 20 years of experience in Customer service, marketing, and sales, primarily in the sports and entertainment industry. Dave’s experience has varied from leading call centers and front-line team members, to working closely with key partners and stakeholders.

A former client of The DiJulius Group, Dave has been working with the X-Commandments since the debut of “What’s The Secret” in 2008. Dave has been personally trained on the methodology created by John DiJulius, and uses it regularly with clients including Anytime Fitness, Carnival Cruise Lines, TravelCenters of America, and many more. As a Senior Customer Experience Consultant with The DiJulius Group, Dave leads clients in generating ideas, turning those ideas into systems, and then implementing and executing them enterprise wide. He is also an accomplished keynote speaker full of insight and wit; leaving audiences motivated, entertained and walking away with great content to implement immediately. Take a look at Dave presenting at the Secret Service Summit!

Lisa Duran


Customer Experience Consultant

830-624-5954

lisa@thedijuliusgroup.com

Lisa Duran has spent years inspiring audiences to discover their purpose and use it to impact the lives of customers and patients. Transforming team, customer and patient experiences is Lisa’s sweet spot as she loves seeing the outcome of changed businesses and lives.

After starting her career in corporate America then branching out into the medical field in training and development as well as business, she is now seen as the go-to motivational keynote speaker for markets wanting to create customer experience cultures. She prides herself on relevant teaching and rolls up her sleeves and dives into the companies she works with. Lisa is a former client of The DiJulius Group and has been personally trained on the X Commandments trademarked methodology by John DiJulius and uses this methodology regularly with The DiJulius Group’s consulting clients.

Lisa is a professional ice skater with experience skating in the Ice Capades.

Katie Mares


Customer Experience Consultant

647-833-3553

katie@thedijuliusgroup.com

A former client of The DiJulius Group, Katie Mares has been working with the X-Commandments to provide a World-class Experience since 2011. Katie  has over 15 years of experience in Customer Service, Adult Training and Development, Operations, Marketing, and Sales, in the retail and medial space. Katie's experience has varied from leading retail departments nation wide, inspiring front-line team members, and working closely with key partners and stakeholders. She has a passion for people and seeing growth, creating leaders that move results through their people.

Katie has been personally trained on the X Commandments trademarked methodology by John DiJulius and uses this methodology regularly with The DiJulius Group’s consulting clients. As a Customer Experience Consultant with The DiJulius Group, Katie leads clients in generating ideas, turning those ideas into systems, and then implementing and executing them enterprise wide. She is also an accomplished keynote speaker full of insight and wit; leaving audiences motivated, entertained and walking away with great content to implement immediately.

Claudia Medica


Client Relationship Advisor

440.484.2377

claudia@thedijuliusgroup.com

Claudia Medica has over 20 years experience in Customer Experience, Sales, and Marketing, effectively building positive relationships, working with large and small-scale customers.

As a Client Relationship Advisor, Claudia is adept at translating customer insight into strategies and plans to differentiate the customer experience. These strategies create alignment and a culture focused on the Customer Experience. She works closely with the Consultants to transform organizations to a customer-centric culture.  Claudia has been personally trained on the X Commandments trademarked methodology by John DiJulius and uses this methodology regularly in developing strategies with The DiJulius Group’s consulting clients.

Nicole Paul


Brand Operations Executive
Client Concierge

440.443.0028

nicole@thedijuliusgroup.com

Nicole is responsible for assisting in the coordination of all brand operations and client relations. She serves as our brand ambassador and oversees logistics and design work for our team as well as our client projects. 

Her attention to detail and proactive approach ensure our clients have everything they need for their events and workshops when they need it. Nicole is the quintessential “duck.” While she appears to be gliding gracefully along meeting every deadline we know she’s paddling like crazy underneath! She comes to us with a background in Visual Communications, and over 10 years of experience in Customer service.