Learn what your company's service aptitude level is, with free results emailed to you for review.
View specific, company-focused projects aimed to help deliver a world class customer experience.
Stay up to date with regular correspondences from the expert in quality customer service experiences
Gain access to past articles, interviews and seminars, as well as customer service tools from other experts.
Does your contact center deliver transactional vs. interactional experiences? Are average talk time, calls per hour, and average hold time taking away from the human interaction?
Learn how to create a world-class interaction without affecting productivity. The Relationship Center Certification will help you transform your call center into a relationship center by focusing on opportunities to take every day run-of-the-mill calls, and turn them into effective, memorable, touch points. Limited seating.
This is a train the trainer class tailored to call center managers, corporate trainers, and leaders. Not the front line.
As a Certified Secret Service Agent you will have the knowledge to train your company or clients in the same “Secret Service Systems” used by the top Customer service companies in the world. You will:
Give us a call with any questions at 440-484-2377.
Dave Murray joins The DiJulius Group after 20 years of experience in Customer service, marketing, and sales, primarily in the sports and entertainment industry. Dave’s experience has varied from leading call centers and front-line team members, to working closely with key partners and stakeholders. A former client of The DiJulius Group, Dave has been working with the X-Commandments since the debut of “What’s The Secret” in 2008. Take a look at Dave presenting at the America's #1 Customer Service Conference: the Secret Service Summit.
The DiJulius Group Headquarter
23245-B Mercantile Road
Beachwood, OH 44122
Courtyard Marriott on Orange Place
3695 Orange Pl, Beachwood, OH 44122
P: (216) 765-1900