Learn what your company's service aptitude level is, with free results emailed to you for review.
View specific, company-focused projects aimed to help deliver a world class customer experience.
Stay up to date with regular correspondences from the expert in quality customer service experiences
Gain access to past articles, interviews and seminars, as well as customer service tools from other experts.
Executive training and certification on all facets and responsibilities covered under the Customer eXperience. Plus learn best practices from like-minded professionals in different industries.
Executive training and certification on all facets and responsibilities covered under the Customer eXperience is now available online.
This 2 day certification is guaranteed to transform your contact center into a Relationship Center by focusing on opportunities to take every day run-of-the-mill calls, and turn them into effective, memorable, touch points.
America's #1 Customer Service Conference brings you the best speaker lineup ever assembled.
Be the brand people cannot live without. Learn how numerous companies have made Customer service their biggest competitive advantage, and are making price irrelevant!
John puts teams through the “Customer Experience Cycle”™ by defining the critical “Service Defects”™, “Non Negotiable Experiential Standards”™, and “Above and Beyond”™ opportunities.
This workshop will help your team establish a focused service vision and enable them to create a truly great Customer experience.