Non-Negotiable Experiential Standards
Experiential standards everyone must follow.
Have nonnegotiable experiential standards for each stage of the organization’s Customer experience cycle. These experiential standards allow employees to provide a consistent engaging experience that is unlike the majority of competitors. Employees must consistently execute each of these standards.
Your Service Vision is clear and you are adding the people that truly share in that vision, now you have to create experiential standards that will allow that Service Vision to be of value to your Customer.