Training to Provide a World-Class Experience
Systems and processes that remove variation and provide a consistent Customer experience.
Create an incredible training program for all new and existing employees consisting of softskill training that increases their service aptitude, giving them the knowledge and tools to providing a world-class Customer experience.
You have turned standards into systems, but who knows about them? It is critical to ensure every new employee gets trained on these standardized systems, otherwise the next generation of employees will dilute your Service Vision.