Zero Risk

Digital Download of Commandment VII Audio
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Anticipating your service defects and having protocols in place to make it right.

All employees must have full awareness of the potential common service defects that can arise at each stage of the Customer experience cycle and be trained and empowered to provide great service recovery when defects arise, so your company is known to be zero risk to deal with.

Everyone’s service aptitude appears strong when things are going smoothly, an employees and company’s true service aptitude is revealed when things don’t go as planned and service defects arise.